05 / Project · In validation
Returnia: the post-sale that breaks once you really start selling
Returns, claims, EU withdrawal and lost margin, handled as a clear process instead of an inbox.
Problem
Handled by email until it can't be.
Three symptoms that always show up in the same order.
Uncontrolled email
Requests arrive by mail, get lost in threads and nobody knows which are open.
Fuzzy deadlines
Withdrawal and warranty have specific deadlines, tracked from memory.
Invisible margin
Nobody calculates what a return really costs: shipping, handling, unsellable stock.
Approach
Three pieces, not a suite.
Not another giant dashboard — just covering properly what is done by hand today.
Returns & Claims
Recording and tracking returns and claims with states and an owner.
EU Withdrawal
Support for European withdrawal: deadlines, documentation and traceability per case.
Margin Impact
The real cost of each return, to see which product or supplier eats the margin.
Project status: Returnia is in validation. There is no product to buy yet, and no pricing or launch date is announced. If you run a shop and the problem sounds familiar, write to me and I'll let you know when the private beta opens.
FAQ
Questions about Returnia.
Is Returnia available yet?
WooCommerce or Shopify?
Does Returnia replace legal advice?
Interested in the beta?
Tell me which platform you use and how you handle returns today.